Shipping Policy

Shipping Policy

Welcome to Nowaé!

We do our utmost to process and ship your order as quickly and carefully as possible. Below you will find all the important information about our shipping process.

Processing Time

  • Orders placed on business days before 4:00 PM (CET) will be processed the same day.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

  • Netherlands & Belgium: 5–12 business days

  • Other European countries: 3–7 business days

  • International shipping: 7–14 business days

Please note: during busy periods such as holidays, delivery times may be slightly longer.

Shipping Options

To meet different needs, we offer multiple shipping methods, including standard and premium shipping. We recommend choosing our premium international shipping with insurance for faster delivery and priority service for just €2.99.

Shipping Costs

  • Netherlands & Belgium: Free shipping

  • Other countries: Shipping costs are calculated at checkout.

Shipping Partners

We work with reliable partners such as PostNL, DHL, and DPD to ensure your order is delivered safely and quickly.

Track Your Order

Once your order has been shipped, you will receive an email with a track & trace link so you can follow your package.

Delivery Issues

  • Haven’t received your order within the expected delivery time? Please contact us at [email address or contact form].

  • Always check your track & trace link first for the latest updates.

Change of Shipping Address

Did you accidentally enter the wrong address? Please contact us as soon as possible. We will try to make the change, but if your order has already been processed, we cannot guarantee the address can still be updated.

Please note: we cannot be held responsible for delayed or undelivered packages due to incorrect address details provided by the customer.

Order Cancellation

We aim to process and ship orders as quickly as possible. Therefore, you have up to 2 hours after placing your order to request a cancellation. Please contact our customer service and include your order number so we can check what is possible.

Questions?

Our customer service team is here to help! You can reach us at info@nowaé.nl.