Terms of service

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Cooling-off period: the period within which the consumer may exercise the right of withdrawal;

  • Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;

  • Day: calendar day;

  • Continuing transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

  • Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to them, in a way that makes future consultation and unchanged reproduction of the stored information possible;

  • Right of withdrawal: the consumer’s option to withdraw from the distance contract within the cooling-off period;

  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

  • Distance contract: a contract concluded between the entrepreneur and the consumer within the framework of a system organized by the entrepreneur for distance sales of products and/or services, whereby exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the contract;

  • Technique for distance communication: a means that can be used to conclude a contract without the consumer and entrepreneur being simultaneously present in the same space;

  • General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

  • Company name: Ecom Musketiers

  • Chamber of Commerce (KvK) number: 92829082

  • Trade name: Shafely.nl

  • VAT number: NL866186359B01

  • Customer service email: info@glowly.nl

  • Business address: Karavaanstraat 37, 1448PH Purmerend

Article 3 – Applicability

These general terms and conditions apply to every offer of the entrepreneur and to every distance contract concluded and orders placed between entrepreneur and consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before the distance contract is concluded, that the general terms and conditions can be inspected at the entrepreneur’s premises and will be sent free of charge to the consumer as soon as possible upon request.

If the distance contract is concluded electronically, then contrary to the previous paragraph, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, the entrepreneur shall indicate, before the distance contract is concluded, where the general terms and conditions can be accessed electronically and that they will be sent free of charge, electronically or otherwise, at the consumer’s request.

If specific product or service conditions also apply, the second and third paragraphs apply accordingly, and in the event of conflicting conditions, the consumer may always rely on the provision most favorable to them.

If one or more provisions of these general terms and conditions are at any time wholly or partially void or annulled, the agreement and these conditions will otherwise remain in force, and the relevant provision will be replaced in mutual consultation as soon as possible by a provision that approximates the intent of the original as closely as possible.

Situations not covered by these general terms and conditions must be assessed ‘in the spirit’ of these general terms and conditions.

Ambiguities regarding the interpretation or content of one or more provisions of these terms must be explained ‘in the spirit’ of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited validity period or is made under conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to modify and adjust the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to enable proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot be grounds for compensation or termination of the agreement.

Images accompanying products are a true representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.

Each offer contains such information that it is clear to the consumer what the rights and obligations are that are attached to acceptance of the offer. This concerns in particular:

  • the price, excluding customs clearance costs and import VAT. These additional costs will be at the customer’s expense and risk. The postal and/or courier service will apply the special scheme for postal and courier services regarding import. This scheme applies when goods are imported into the EU destination country, which in this case is applicable. The postal and/or courier service will collect the VAT (possibly together with clearance costs) from the recipient;

  • any shipping costs;

  • the manner in which the contract will be concluded and what actions are required;

  • whether or not the right of withdrawal applies;

  • the method of payment, delivery, and performance of the contract;

  • the period for acceptance of the offer or the period within which the entrepreneur guarantees the price;

  • the rate for distance communication if it is calculated on a different basis than the regular base rate;

  • whether the contract will be archived after conclusion, and if so, how it can be accessed by the consumer;

  • the way the consumer can check and, if necessary, correct the data provided by them before the conclusion of the contract;

  • the possible languages in which, besides Dutch, the contract can be concluded;

  • the codes of conduct the entrepreneur has submitted to and how the consumer can consult them electronically;

  • the minimum duration of the distance contract in the case of a continuing transaction;

  • optionally: available sizes, colors, types of materials.