Return Policy

Return Policy

At Nowaé, we strive for customer satisfaction. However, if you are not completely happy with your purchase, you have the right to return your product within 14 days of receipt.

Conditions for Returns

• The product must be unused and in its original packaging.

• All parts must be complete, and the product must be in the same condition as when you received it.

How to Start a Return

Would you like to return a product? Please contact our customer service first. They will provide you with the necessary instructions.

Return Costs

• The shipping costs for a return are at your own expense, unless the return is due to our mistake (for example, a wrong or defective product).

• Delays caused by customs checks are outside our responsibility and are not a valid reason for return.

• If you have received a damaged, defective, or incorrect product (such as the wrong color or size), we will cover the return costs. In this case, you must contact our customer service within 14 days of receipt.

Refunds

• Once we have received and inspected your return, we will notify you whether it has been approved.

• If approved, the amount will be refunded to your original payment method within 7 business days.

• Please note that processing times may vary depending on your bank.

Damaged or Defective Products

If you have received a damaged or defective product, please contact our customer service immediately. We will ensure that you receive a replacement product or a full refund.

Cancellations

Would you like to cancel your order? Please contact our customer service as soon as possible. If your order has not yet been shipped, we can cancel it free of charge.